Leverage Cloud Integration to Accelerate Cash Collections
“Boomi allows us to integrate all of our customer and prospect data through our Salesforce CRM application. We get a holistic view of the sales cycle and can prevent prospects from dropping out prior to activation.” — Barry Newman, VP Information Technology
Saveology.com’s business model requires that they share information with a variety of external partners. Files are exchanged between Saveology.com’s inContact system and Salesforce.com frequently in order to update customer order status and process payment notifications. The files received are in a variety of formats (XML, CSV, multiple XSL sheets) and they are received via a variety of transfer protocols (Web Services, FTP, email).
Prior to implementing Boomi AtomSphere for integration, the processes for integrating data from the various file formats and transfer protocols were custom coded in .NET and resulted in frequent processing errors and the company had no control over their partners’ processes. In addition, because there were so many different processes, they had multiple points of failure which made it a challenge to track down and remedy errors.
Solution
Saveology.com selected Boomi to integrate inContact and Salesforce.com and to support their overall cloud computing strategy. They chose Boomi AtomSphere due to its ease of integration with Salesforce, the built-in monitoring and error handling tools, and the ability to get up and running quickly via Boomi’s JumpStart program.
Results include:
- Accelerated “lead to cash” cycle and improved activation rates by automating business processes.
- Reduced IT development resources by eliminating the need for high salaried .NET developers and extensive ongoing maintenance as Boomi AtomSphere is simple enough for a Salesforce Administrator to set-up and maintain.
- Re-allocated IT resources to core competencies by outsourcing integration to Boomi.
- Ensured high performance and reliability for large data volumes with Boomi’s parallel processing feature.
About Saveology.com
Saveology.com® is a leading comparison shopping destination focused on a vast array of home services including cable, satellite television, Internet, telecommunications, home security and warranties, moving services and various financial products. Our mission, through utilization of the Saveology.com® platform and search engine, is to empower consumers to lower their cost of living by quickly comparing offers and allowing for the seamless purchase and service installation of a broad range of nationally recognized brands. Visit www.Saveology.com to learn more.
