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CRM and ERP integrated in the cloud

“This integration through Dell Boomi AtomSphere immediately eliminated duplicate manual data entry, which led to greater efficiencies, fewer errors and cost savings.” — A10 Networks

Business Challenge

A10 Networks — a growing and highly successful private application network company based in San Jose, California — set several goals for itself as it was getting ready for an IPO. First, A10 Networks needed to move away from QuickBooks to a more robust enterprise resource planning (ERP) solution. The company chose to switch to Oracle E-Business Suite (EBS) Financials for ERP.

Second, because A10 Networks is a prolific user of Salesforce® for customer relationship management (CRM), it wanted to integrate the new ERP and its CRM systems in order to ensure the seamless flow and integration of data between these two systems.

Third, as one of the fastest growing companies of its kind in the Silicon Valley, A10 Networks recognized the importance of having a scalable cloud infrastructure. It sought a cloud solution that would meet its integration goal while keeping its head count and IT operational costs manageable.

Solution

A10 Networks implements Dell Boomi to integrate CRM and ERP

An Oracle Solutions Architect at A10 Networks was initially responsible for the integration of Salesforce and Oracle EBS. After receiving recommendations from Oracle and a few of his former colleagues, the A10 Networks team looked at and ultimately chose Dell Boomi as A10’s cloud integration platform provider. A10 Networks appreciates the workflow-driven nature of Dell Boomi AtomSphere because it allows the company to quickly visualize what’s going on with its integrations. Other solutions A10 Networks considered didn’t have an easy way of doing this.

All of A10 Networks' customer master data is now bi-directionally integrated between Salesforce and Oracle EBS, including price lists, customer contact information, product details, and order and quote information.

Company gains centralized access to more accurate data and cuts costs

At A10 Networks, customer data is no longer a worry. This integration through Dell Boomi AtomSphere immediately eliminated duplicate manual data entry, which led to greater efficiencies, fewer errors and cost savings, according to A10 Networks. These improvements in its processes translate into real business benefits.

These benefits include decreasing data errors by 90 percent compared with the manual processes that were in place before the integration. A10 Networks also was able to lower IT application costs by 10 percent as well as reduce staff hours by 40 percent since there is now no need to manually enter business data in two systems. In addition, the company realized time-to-value almost immediately due to the ease of implementation and low overall cost of Dell Boomi.

With the Dell Boomi cloud solution, A10 Networks has centralized, seamless access to all information and the business is happy.

About A10 Networks

A10 Networks is the leader in Application Networking, helping organizations of all sizes to accelerate, optimize and secure their applications. A10's primary market for Application Delivery Networking is driven by the massive growth of global IP traffic and expected to double to $2.9 billion in four years (source: Gartner). A10 was named one of the fastest growing private companies in North America by the Deloitte Fast 500™ and Inc. 500. Headquartered in San Jose, CA, A10 has offices in over 22 countries, over 500 employees and is profitable with a track record of consistent quarterly revenue growth.

Success Summary

Application Types
CRM
ERP
Applications
Oracle EBS
Salesforce.com
Industry
Application Networking