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How Can We Help? Support, Training, Consulting.

With our support, training, and consulting resources, you can accelerate implementation, reduce time-to-proficiency with the Dell Boomi platform, and ensure the success of your business-to-business (B2B) application and data integration initiatives.

Support Offerings

To accommodate your application integration and data management needs, Dell Boomi provides three levels of support: Standard, Premier, and Premier Plus.

  • Standard—Standard support is included at no charge with all Dell Boomi subscriptions.
  • Premier—Premier support is available for Professional, Enterprise or Enterprise Plus edition customers. The cost of Premier support is 25 percent of the total annual subscription price, including extra data source connections, add-ons, and upgrades.
  • Premier Plus—Premier Plus support is available only to Enterprise and Enterprise Plus edition customers. The cost of Premier Plus support is 35 percent of the total annual subscription price ($25,000 annual minimum).


Severity 1—When Production Goes Down

If production goes down, nobody wants to quibble about service level agreements. That’s why, regardless of your support package, Severity 1 issues receive a 1-hour response, 24/7 from our on-call team, which is notified immediately.


Boomi Standard

Response Time Business Hours Phone Support Email Support Chat Support Case Management
Severity 1: 1 hour, 24/7 Defined by region No Yes No 15/year
Severity 2-4: 2 business days

Boomi 24/7, toll-free phone support covers only Severity 1 issues (production down). If we find that an issue is not Severity 1, we will handle it according to the Dell Boomi Service Description for Standard Support, which is two business days. Please keep in mind that there is no guaranteed response time for support cases submitted via email. If your need for managed support cases exceeds 15 in a year, you may purchase additional cases in blocks of five for $1,300.


Boomi Premier

Response Time Business Hours Phone Support Email Support Chat Support Case Management
Severity 1: 1 hour, 24/7 Defined by region Yes Yes Yes Unlimited
Severity 2-4: 8 business hours

As a Boomi Premier customer, you may open any level of support case by phone. And you may use Live Chat to discuss general issues related to the integration platform. But Boomi 24/7, toll-free phone support covers only Severity 1 issues (production down). If we find that an issue is not Severity 1, we will handle it according to the Dell Boomi Service Description for Premier Support, which is eight business hours. Please keep in mind that there is no guaranteed response time for support cases submitted via email.


Boomi Premier Plus

Response Time Business Hours Phone Support Email Support Chat Support Case Management
Severity 1: 1 hour, 24/7 24/5
Sunday 8pm ET – Friday 8pm ET
Yes Yes Yes Unlimited
Severity 2-4: 4 business hours

As a Boomi Premier Plus customer, you can take advantage of our 24/5 extended business hours to trouble shoot or discuss platform issues in real time using Live Chat or by phone. Please keep in mind that Boomi 24/7, toll-free support covers only Severity 1 issues (production down). If we find that an issue is not Severity 1, we will handle it according to the Dell Boomi Service Description for Premier Plus Support, which is four business hours. And remember, there is no guaranteed response time for support cases submitted via email.


The Dell Boomi Support Portal

All support activities begin in our portal, which includes a variety of resources that can help you answer product questions and resolve some support issues without opening a support case. These resources include:

  • A complete Boomi product reference guide that describes product features and functions
  • User forums where you can submit product questions and receive prompt feedback from the Boomi user community and the Boomi support team. User forums are a valuable source of information about real-world integration issues.
  • A process library that features sample processes and integration scenarios, best practices, and tutorials to help you start building integrations right away


When you need additional assistance, you can open a support case directly from the portal. There’s no limit to the number of users who can open cases. And, we won’t waste your time with non-technical staff. You’re communicating with an expert immediately. Our support team features:

  • Platform experts in B2B application and data integration
  • One support analyst for the life of your case
  • Technical engineers for faster resolution


You’ll also benefit from Dell Boomi’s Predictive Assistance service, which covers all Dell Boomi customers at no charge. With Predictive Assistance, our support system automatically incorporates and analyzes your usage metrics, enabling our Customer Success Team to identify potential issues and suggest ways in which you could increase ROI from your Boomi implementation.

Proper training is critical for the development of successful projects. Our training curricula include classroom training at Dell Boomi’s training facility, on-site instruction at client locations, remote, and self-service options.

  • Classroom training at Dell Boomi (Boot Camps) —Our live, interactive workshops focus on real business scenarios and the Dell Boomi best practices that address them. From novice users to advanced developers, classroom training at Dell Boomi is the fastest, most thorough way to build your integration skill set.
  • Onsite at client locations—Working with your training staff, we will develop custom courses and deliver them at your facility.
  • Remote Boot Camps—When it’s not feasible to travel off site for training or host it at your location, we provide remote training options, including live, online classrooms and custom courses designed for your staff and business requirements.
  • Self-service—As a Dell Boomi customer, you have on-demand access to a growing library of recorded training sessions, tutorials, and fully configured integrations. And you can subscribe to Boomi TV, our YouTube channel that features video walk-throughs of Boomi Integration concepts and connectors.


Participants in our training programs may also take the process developer certification exam, which focuses on the core process building, deployment, and management features currently available in the base platform.

To learn more about Dell Boomi training, log into the support portal and select the training tab or complete a training registration form:


The Dell Boomi professional services team offers expertise in integration development and best practices. We can advise your organization at critical implementation checkpoints, deliver a complete, production-ready integration, or provide custom training for your IT staff. Working with our consultants, you’ll gain confidence, knowing that your implementation will succeed.

With Dell Boomi consulting, you can:

  • Reduce time-to-value through faster implementation
  • Improve integration design
  • Avoid costly rework
  • Identify additional opportunities to increase ROI


Our consultants can help your organization with:

  • Architectural design and validation
  • Process development
  • On-site or remote JumpStarts
  • Team augmentation
  • Best practices review

Our engagement models are flexible so please contact us to learn more.


Dell Boomi JumpStart Packages

The 5-day JumpStart program offers a unique experience, as it takes a hybrid approach to training and consulting. One of our highly skilled integration experts will travel to your facility and work hand-in-hand with a team of your IT and integration specialists. After your team is trained on our platform, they will be guided through a pilot project of your choice that fits your unique business objectives. Included in the 5-day program is a 3-day Boomi Boot Camp training session, which enables your team to become Boomi Integration Developer Level 1 Certified.

JumpStart packages are by far our most popular consulting engagements. Your team gains invaluable experience by building the foundation of an integration process that fits your business objectives while receiving hands-on training and assistance. Contact us to learn more about Dell Boomi JumpStart packages.


Beyond Support: Customer Success

We want the Dell Boomi platform to help your business perform better. So that’s why in addition to great support, training and consulting, we offer a team dedicated to just that—your success. Here’s how we help.

  1. Predictive Assistance
  2. With our Predictive Assistance technology we can see the overall health of our entire customer population, and whether an individual customer—like you—is having an issue that we can help resolve. It’s all part of how we help Dell Boomi customers increase their ROI from our platform.

  3. Support Monitoring
  4. Almost everyone needs support at some time. But consistently heavy support usage generally indicates deeper issues. We monitor support activity and reach out to customers whose support history suggests they may benefit from additional product functionality, training, or free online resources they may be unaware of.

  5. Support Case Escalation
  6. In particularly complex support cases that are proving hard to resolve, you may request case escalation via the Customer Success team. We can coordinate the resources and efforts of the support and consulting groups and guide the case to a positive outcome.

  7. Customer Account Reviews
  8. We offer you one free technical account review each year, which is conducted via web conference. These reviews are an excellent opportunity to increase your understanding of the Boomi platform and explore ways in which Boomi can further support your business. And you don’t need to worry about scheduling. We’ll reach out to you.

  9. Elite TLC Program
  10. Dell Boomi Enterprise Edition customers are automatically enrolled in our Elite TLC Program, which helps members achieve and maintain successful Dell Boomi implementations. Elite TLC members receive priority case management, enhanced monitoring of account usage, and quarterly check-in calls to review the overall health of their Dell Boomi accounts.

    Our team makes it a priority to know your business so we can make recommendations to improve implementation performance. We’ll introduce you to new product features and guide you to successful adoption and use. And we address any outstanding issues that you may have with support or consulting. With the Elite TLC program, you always have an advocate within Dell Boomi.

For more information regarding Boomi’s services and support offerings, please complete the form below and a representative from our sales department will be in touch.